Frequently Asked Questions
Find answers to common questions about Natural Vision Method and how it can help improve your eye health.
Simply sign up for an account and follow the guided exercises. You can start with the 5-minute daily routine and gradually explore more resources. We recommend beginning with the onboarding flow to understand which vision tests are most relevant for you.
No special equipment is needed. Natural Vision Method provides exercises and guidance using your existing devices, like computers and smartphones. For the best experience, use a device with a clear screen in a well-lit environment.
Yes! All exercises and resources are developed with input from optometrists and are based on established research in vision science. Our team continuously reviews the latest vision care research to keep our content current.
Yes. The exercises are designed to be safe for users of all ages. However, we recommend consulting an eye care professional if you have any pre-existing conditions or concerns about your vision.
Absolutely. Natural Vision Method allows you to monitor your habits and improvements over time, helping you stay motivated and consistent. You can view detailed reports of your exercise completion and vision test results.
Premium subscribers get access to advanced vision tests, personalized exercise plans, unlimited progress tracking, and exclusive resources. You also get priority support from our team.
How can we help?
Search our knowledge base or browse by topic to get the most out of Natural Vision Method.
Getting Started
Set up your account and take your first session.
Tap “Get started” from any page, enter your name, email, and a password, then confirm your email. You can also continue with Google for a one-tap sign-up.
Just a phone, tablet, or computer with a screen. A few exercises suggest holding the device at arm’s length, but nothing extra is required to begin.
Most routines run 2–5 minutes. You can do a single session or stack a few — the app tracks your streak either way.
Exercises & Vision Checks
How the routines and on-screen checks work.
No. The exercises and in-app checks are designed to support healthy screen habits and eye comfort. They do not diagnose conditions or replace a professional eye exam.
They are screening-style checks affected by your screen size, brightness, and viewing distance. Use them to track how you feel over time, not as a clinical measurement.
Completed sessions, streaks, and check results are saved to your account so you can see trends on your dashboard. Your data syncs across devices when you sign in.
Account & Billing
Manage your profile, subscription, and payments.
Open Settings from your account menu. You can update your profile details there, or use “Forgot password” on the sign-in screen to reset it by email.
Go to Settings → subscription to manage or cancel anytime. If you cancel, you keep access until the end of your current billing period.
You can request account deletion from Settings, or contact support. Deleting your account permanently removes your profile and saved progress.
Privacy & Security
How we protect and handle your data.
Yes. Traffic is encrypted in transit (HTTPS), authentication and your data are handled by a trusted, industry-standard provider, and access is protected behind your account.
No. We never sell your personal information. See our Privacy Policy for exactly what we collect and why.
No. We only send messages related to your account and the updates you opt into. You can unsubscribe from non-essential email at any time.
Troubleshooting
Fixes for the most common issues.
Check your spam or promotions folder first. If it’s still missing after a few minutes, try signing in again to resend it, or contact support.
Refresh the page, make sure your browser is up to date, and try clearing the cache. If it persists, let us know which device and browser you’re using.
On-screen checks depend on your display. Hold your device at a normal viewing distance and avoid zooming the page while a check is running.
Still have questions?
Our team is happy to help. Reach out and we'll make sure you get the guidance you need.